Case Study – Avena: Grifols UK

The Challenge

In the Cambridge office of Grifols UK, all secure data destruction requirements are handled by Avena Group.

When Covid-19 placed restrictions on sharing office space, the existing collection scheme was no longer viable.

The company needed a system that would ensure that all confidential documents generated and accumulated by remote workers would still be destroyed in compliance with Information Governance regulations, but without workers having to come into the office.

The Solution

During this time, Avena was similarly preparing their own team for working from home.

They were also launching a new patent-pending solution for document destruction – RemoteShred┬«.

Grifols spoke with Avena’s customer care team to inform them of their change of circumstances and requirements.

This prompted a conversation about how Avena could support their home workers and ensure information security.

With RemoteShred, discarded confidential documents are securely contained within a compact console.

When the console is full, the home worker only presses a button or scan a QR code on the console to notify the operations team at Avena, who schedule a collection from the home address.

This also automatically emails the facilities team at Grifols and the home worker, confirming that their notification has been received.

The Results

  • RemoteShred is an on-demand service, with Grifols only paying for collections when their workers request it.
  • With real-time monitoring and traceability, secure transportation from collection to destruction, and certification to comply with Information Governance, Grifols know that their personal data records and commercially sensitive information will not be compromised.
  • The system’s versatility also means that Grifols can add or remove users as needed.
  • Grifols has subsequently introduced RemoteShred to additional areas of its operations.

The Feedback

“When I called Avena to update them on our change of circumstances and requirements, it was a breath of fresh air to hear that they had already developed a service that would take care of data security for our home workers.
“We had no hesitation in implementing RemoteShred across our teams and look forward to a continued partnership with Avena.
“I would recommend Avena and RemoteShred to anyone who has home workers and is looking to keep their data secure.”
Facilities Manager, Grifols UK Limited

Our Client

Avena provide safe destruction of documents, clothing and IT media to safeguard against data breaches, fines, and identity theft.
Operating throughout the UK, they are fully compliant with BS EN: 15713-2009 code of practice.